About Orders
Q. Is
it safe to give you personal information?
A. SSL is used, so the information entered in the
personal information screen is encrypted to protect
your personal information.
Q. I forgot my password.
A. Don't worry. The password you used before is not final,
and there is no need to remember it. If you forgot
your password, please choose "New Customer" and enter
your personal information and a new password. For more details,
please refer to Forgot your Password?
Q. My E-mail Address has changed.
A. Please use the e-mail address you use for PAYPAL.
Q. Can I get a discount on products and shipping charge
for ordering in bulk?
A. We are afraid we cannot give you any discount. If
you are purchasing our products for commercial purposes,
please let us know. 5 items is the maximum number of
products non-commercial customers can order at one time.
Q. Can I order in bulk as an individual person?
A. We are afraid an individual person cannot place an
order in bulk. If you are purchasing our products for
commercial purpose, please let us know. 5 items is the
maximum number of products non-commercial customers can
order at one time.
Q. Can I place an order off-line?
A. We accept only online orders. We accept orders from
commercial customers by telephone.
Q. How can I place an order?
A. Please refer to
Order Instructions.
About Shipment
Q. Which courier do you
use?
A. To ship products which meet the EMS standard, we use the EMS service offered
by Japan Post. Other products are delivered by DHL. For more details, please
refer to About Shipment and Delivery Dates.
Q. How much does shipping cost?
A. For products which meet EMS standards, please
click here. For other products, we will let you know on
a case-by-case basis.
Q. How long does it take to have a product delivered?
A. All the craft products are made-to-order. For more details, please refer to About
Shipment and Delivery Dates.
Q. Can I specify the date and time of delivery?
A. We are afraid you cannot do so at the moment.
Q. Can I specify a courier?
A. We are afraid you cannot do so at the moment.
Q. I live in France. Can I have a product sent to someone
in Japan?
A. We are afraid this online shop is for customers overseas
only. We have a Japanese site,too. If you wish to ship to an address in Japan please go through the Japanese site.
Q. Can I have a product delivered to someone else?
A. Yes, you can. Please choose "Send to Another Address"
and enter the shipping information in the purchaser information
screen. For more details, please refer to Order Instructions.
Q. Can I request gift wrapping?
A. Yes, you can. We offer traditional Japanese gift wrapping.
For more details, please refer to About Wrapping.
Q. Can I track the delivery status of my package?
A. You will receive a shipping notification message.
In the message, URL to track the delivery is included.
Please access the URL. Then, enter your invoice ID and
make an inquiry. For more details, please refer to About
Shipment and Delivery Dates.
Q. Is it possible to change the shipping address?
A. We are afraid you cannot change the shipping address
after an order has been placed.
Q. Can I cancel my order?
A. You can cancel your order if your payment has not yet been
made. For more details, please refer to Payment Instructions.
Q. A product has been returned to the sender because I was
away for a long time.
A. Please contact your local post office or shipping company.
About Payment
Q. Can I make a payment
without using PAYPAL?
A. We do not accept any payment made by other means.
Q. I want to make a payment other than the dollar.
A. We are afraid you cannot make payments with any other currencies.
Q. I would like to get a receipt.
A. We are afraid we do not issue receipts. Please refer to your
PAYPAL account statement.
After receiving a product/products
Q. A product delivered
was defective or wrong.
A. We are very sorry. We will be careful so that such an accident will not
happen again. Please refer to About Returns and Grievances and follow the instruction
to return the product.
Q. I'd
like to return a product.
A. We are sorry that our product
did not satisfy you. We will try our best to ensure that such
an instance will not
happen again. Please refer to About Returns and Grievances
and follow the instructions to return the product.
Q. The package was torn.
A. Is the product inside broken? If there is a defect,
Please refer to About Returns and Grievances and follow
the instructions to return the product. We strive to deliver
products in the best condition.
Others
Q. Can I ask you to print
a name on a product?
A. It depends on the product. Please make your inquiry through About Products and Orders
before placing an order.
Q. I haven't received an order confirmation message.
A. We will check our server.
Q. I would like to ask a question.
A. Please choose an appropriate form from Inquiries and
contact us. |
Inquiries regarding Products and Orders
