Seller
|
Across,Inc.(Japanese Only) |
Collaborator
|
Cony Company,Inc.(Japanese Only) |
| Operation Director |
Shop Manager: Atsushi Nomura
Adviser: Kazuhiro Konishi
Security Manager: Atsushi Nomura |
System Management
|
Across,Inc. |
| Address |
YamakiBLD2F,4-3Sennichi, Kanazawa, Ishikawa,
Japan
921-8023 Here
TEL:81-76-287-0634 FAX:81-76-287-0635
E-mail Address: infowld@exseedjapan.com |
| Order Instructions |
You do not have to register for membership
to shop with us.
|
| Charges and Fees |
About Consumption Tax
You are not required to pay consumption tax. Prices displayed on this website
do not include this tax.
About Shipping Charges(including insurance fees)
| - |
We use the EMS service offered by Japan
Post. |
| - |
Regarding shipping charges, please click
here. |
| - |
You may be charged a tariff or a custom fee at
the time of delivery. Contact the customs office in your
country directly. |
| - |
Regarding payment, refer to Payment Instructions. |
|
About Defective Products
|
In case there is soilage or damage
to a product or in the event that the incorrect product has been delivered, please read Inquiries
regarding Returns and Grievance and contact us within 8 days
after delivery.
|
| Delivery Date |
All the craft products are made-to-order.
| - |
The time required to deliver each product is displayed. |
| - |
For more details, refer to About Shipment. |
|
| Payment Instructions |
Please make your payment through PAYPAL,
the most reliable online payment service in the world. A
wide range of businesses in 103 countries and regions have
benefited from its fast, low-cost, convenient, and safe service.
| - |
Make your payment in
U.S.dollars.
|
|
| About Returns and Exchanges |
In case there is soilage or damage
to a product or in the event that the incorrect product has been delivered, please read Inquiries
regarding Returns and Grievance and contact us within 8 days
after delivery.
|
| Return and Exchange Instructions |
We will ask you to provide us with
images of the product you wish to return which serve as proof of
the defect. If you wish to return a product, make a claim
from Inquiries regarding Returns and Grievance.
|
| Return Address |
Across,Inc.
YamakiBLD2F,4-3Sennichi, Kanazawa, Ishikawa, Japan
920-1151
TEL:81-76-287-0634
FAX:81-76-287-0635 |
Refund Instructions
|
A refund will be made to your PAYPAL
account in U.S.dollars by PAYPAL. To avoid unnecessary complications
we keep track of all refund transactions. A refund will be
made within 3 business days after we receive the returned
product(s).
|
| Repair and Alteration of Products |
If you wish to have a product repaired
or altered, please read the following and contact us from Other Inquiries.
| * |
You will be charged for the service. |
| * |
The first time you send a product for repair or
alteration, you will not be charged shipping fees and
other transportation fees including any tariffs and customs
fees. |
| * |
It may take a long time to repair or alter some
products. The time required to repair or alter such
products will be shown in an estimate. |
Repair and Alteration Instructions
| 1. |
Read the instructions and contact
us from Other Inquiries. |
| 2. |
Write a message which says you wish to have a
product repaired or altered, and e-mail us. |
| 3. |
You will receive a reply shortly thereafter. |
| 4. |
Reply to us, attaching 3 images of the product.
|
| 5. |
We will check the images and send you an estimate
in PDF format by e-mail. |
| 6. |
If you agree to the estimate, send us the product
by collect mail. |
| 7. |
We will send you the product back when it is ready. |
|
